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We sell a wide variety of Japanese products. We can ship to countries other than Japan.With a few exceptions, the products on this site do not use alcohol or pork-derived ingredients as raw materials. Products that do use some of these ingredients are noted in the product name.

INFORMATION

Terms of Use

Terms and Conditions

These Terms and Conditions (hereinafter referred to as the “Terms”) set forth the conditions governing the use of the “JAPAN EXPRESS” online store (hereinafter referred to as the “Online Store”) provided on this website by JAPAN EXPRESS PORTAL (hereinafter referred to as the “Company”).

All users who browse or use the Online Store or purchase products through the Online Store, whether registered members or non-members (hereinafter referred to as “Users”), shall use the Online Store in accordance with these Terms.

Article 1 (Application)

  1. By placing an order for products through the Online Store, the User shall be deemed to have agreed to these Terms.

  2. In addition to these Terms, the Company may establish rules of use, shopping guides, return and refund policies, shipping policies, product-specific notices, and other rules or policies relating to the Online Store (hereinafter collectively referred to as “Individual Provisions”). Regardless of their title or form, such Individual Provisions shall constitute an integral part of these Terms.

  3. In the event of any inconsistency between these Terms and any Individual Provisions, the Individual Provisions shall prevail unless otherwise expressly provided therein.

Article 2 (User Registration)

  1. To register for use of the Online Store, an applicant shall agree to these Terms, submit a registration application in the manner prescribed by the Company, and complete registration upon the Company notifying the applicant of its approval.

  2. The Company may refuse to approve an application for registration if it reasonably determines that any of the following applies. Except where disclosure is required by applicable law, the Company shall not be obligated to disclose the reason for such refusal:

(1) The applicant has provided false information in connection with the registration application;

(2) The application is submitted by a person who has previously violated these Terms; or

(3) The Company otherwise reasonably determines that approving the registration would be inappropriate.

Article 3 (Management of User ID and Password)

  1. Users shall properly manage their User IDs and passwords for the Online Store at their own responsibility.

  2. Users may not transfer, lend, or share their User IDs or passwords with any third party under any circumstances.

  3. If a login is made using a combination of User ID and password that matches the registered information, the Company may, unless there are reasonable grounds to believe otherwise, regard such use as having been made by the registered User.

  4. To the extent permitted by applicable law, the Company shall not be liable for any loss or damage arising from inadequate management of a User ID or password, errors in use, unauthorized use by a third party, or similar circumstances, except where such loss or damage results from the Company’s willful misconduct or gross negligence or where the Company is otherwise liable under applicable law.

Article 4 (Formation of Sales Contract, Delivery, Title, and Risk of Loss)

  1. When a User places an order through the Online Store, such order shall constitute an offer to purchase the relevant product. Any automated order acknowledgment sent by the Company merely confirms receipt of the order and does not constitute acceptance. A sales contract for the relevant product shall be formed when the Company separately notifies the User that the order has been accepted or when the Company notifies the User that the product has been shipped.

  2. The Company may refuse to accept all or part of an order, or may terminate or cancel a sales contract after it has been formed, if any of the following applies:

(1) The User violates these Terms;

(2) The delivery address or other order information contains false information, errors, or omissions;

(3) Payment of the purchase price or any other payment obligation is not successfully completed;

(4) The Company reasonably suspects fraudulent or unauthorized use of a credit card or other payment method;

(5) It is discovered that a person under the age of 18 placed the order without obtaining any parental or guardian consent required by applicable law;

(6) The product is out of stock and no restocking date has been determined;

(7) Before shipment, the product is damaged, defective, or otherwise becomes unsuitable for sale and no replacement product is available;

(8) The product cannot be supplied because it has been discontinued, withdrawn from sale, or for any other reason;

(9) The Company reasonably determines that shipment or delivery of the product is difficult or impossible due to laws or regulations, import or export restrictions, governmental measures, customs procedures, restrictions imposed by delivery carriers, or other circumstances in the destination country or region;

(10) There is an obvious error in the displayed product price, shipping charge, or other amount due to a system malfunction, data-entry error, or similar cause; or

(11) The Company otherwise reasonably determines that accepting the order would be inappropriate for legal or other reasonable grounds.

  1. If the Company refuses an order or terminates or cancels a sales contract pursuant to the preceding paragraph and has already received payment, the Company shall refund the relevant amount within a reasonable period. However, where the Company has actually incurred costs or suffered losses due to reasons attributable to the User, the Company may deduct such costs or losses from the refund to the extent permitted by applicable law.

  2. Title to the product shall pass from the Company to the User when the User has paid in full the purchase price and all other amounts due and the Company has delivered the product to the shipping carrier, unless otherwise required by applicable law.

  3. Unless otherwise provided by applicable law, the risk of loss, destruction, or damage to products during transit shall pass to the User when the product is delivered to the delivery address designated by the User. If the User independently selects or arranges a shipping carrier instead of using a shipping method offered by the Company, the risk associated with subsequent transportation shall pass to the User when the Company delivers the product to such carrier.

  4. Where delivery records maintained by the shipping carrier or other reasonable records confirm that delivery has been completed to the address, recipient, parcel locker, or other location designated or approved by the User, such time shall be deemed the time of completed delivery, unless this is contrary to applicable law.

  5. Unless otherwise expressly indicated on the product page, checkout page, or elsewhere by the Company, all customs duties, value-added taxes, import taxes, customs clearance fees, and other taxes, governmental charges, or costs arising in connection with the importation of products shall be borne by the User.

  6. The Company will make reasonable efforts to prepare documents required for shipment; however, the Company does not guarantee customs clearance, import approval, or successful final delivery by customs authorities or other governmental agencies in the destination country or region.

  7. If any import permit, qualification, notification, registration, or other procedure is individually required of the User in the destination country or region with respect to a purchased product, the User shall be responsible for confirming and completing such requirements. However, nothing in this paragraph shall exempt the Company from any obligations imposed on it as a seller under applicable law.

  8. If a product cannot be delivered and must be returned, stored, redelivered, disposed of, or otherwise handled due to reasons attributable to the User, including an incorrect address or other delivery information, prolonged absence, refusal to accept delivery, failure to pay customs duties or other required charges, or refusal or failure to submit documents requested by customs authorities or the delivery carrier, the Company may, to the extent permitted by applicable law, charge the User for, or deduct from any refund, the reasonable actual costs incurred by the Company, including shipping charges, return shipping charges, customs duties, taxes, storage charges, redelivery charges, and disposal costs.

  9. If delivery is delayed or becomes impossible due to natural disasters, war, riots, terrorism, infectious disease outbreaks, strikes, serious disruptions to transportation systems, customs procedures, governmental actions, changes in import or export restrictions, or other circumstances beyond the Company’s reasonable control, the Company shall not be liable, to the extent permitted by applicable law, for such delay or inability to deliver where the circumstances are not attributable to the Company. However, this provision shall not affect any right of cancellation, refund, or other remedy available to the User under applicable law.

  10. Orders cannot be cancelled for the User’s convenience after shipment. If the product conforms to the order, returns or exchanges for the User’s convenience will not be accepted unless expressly approved by the Company.

  11. If, upon delivery, the User identifies damage occurring during shipment, missing contents, delivery of an incorrect product, or any other issue that would ordinarily be discoverable at the time of delivery, the User shall contact the Company within seven (7) days after receipt of the product through the Online Store’s inquiry form or by another method designated by the Company.

  12. In the circumstances described in the preceding paragraph, the User shall, to the extent reasonably possible, retain the product, outer packaging, packing materials, shipping label, and other relevant materials until the Company’s investigation and response have been completed. If reasonably requested by the Company, the User shall provide photographs, videos, or other information showing the condition of the product, packaging, and other relevant matters.

  13. If the Company approves a return or exchange, the User shall return the product in accordance with the method designated by the Company within fifteen (15) days from the date of receipt of the product, or by such other deadline as may be separately specified by the Company.

  14. If a product is returned without prior notice to and approval from the Company, the Company may be unable to accept the return or issue a refund, to the extent permitted by applicable law.

  15. The time limits set forth in the preceding paragraphs are not intended to unfairly restrict any rights granted to Users under applicable law in relation to latent defects that are difficult to discover through ordinary inspection, products whose type or quality does not conform to the contract, or other similar circumstances.

  16. If the Company is responsible for loss or damage during shipment, delivery of an incorrect product, or any other issue, or if the Company is required to provide a remedy under applicable law, the Company shall take reasonable action, including reshipment, replacement, refund, or another appropriate remedy, depending on the condition of the product, stock availability, other relevant circumstances, and applicable law.

  17. Matters concerning payment methods, shipping methods, order cancellations, returns, exchanges, refunds, and other transactions through the Online Store that are not provided for in these Terms shall be governed by the Shopping Guide, Return and Refund Policy, Shipping Policy, and other Individual Provisions separately displayed by the Company.

  18. Notwithstanding the provisions of this Article, if mandatory consumer protection laws or other mandatory provisions applicable in the User’s country of residence, the destination country, or otherwise to the relevant transaction differ from this Article, such mandatory provisions shall prevail.

Article 4-2 (Product Use and Safety Precautions)

  1. Users shall review and comply with the intended purpose of purchased products, descriptions provided on product pages, packaging, labels, instruction manuals, warnings, precautions, directions for use, cooking instructions, storage instructions, handling instructions, and any other information provided by the manufacturer or the Company, and shall use the products properly and safely.

  2. Depending on the nature of a product, frequency and duration of use, usage environment, storage environment, and other circumstances, products may experience wear, deterioration, corrosion, discoloration, deformation, breakage, or other age-related changes. Users shall inspect the condition of products before use and, where appropriate based on the nature of the product, during use.

  3. If a product shows any damage, cracking, chipping, looseness, corrosion, deformation, unusual odor, discoloration, swelling, leakage, or any other abnormal condition or condition giving rise to concerns regarding safety, the User shall immediately discontinue the use, consumption, or other utilization of the product.

  4. To the extent permitted by applicable law, the Company shall not be liable for any loss or damage arising from any of the following:

(1) Use of a product contrary to its intended purpose;

(2) Use contrary to the instructions, warnings, or precautions displayed on the product page, packaging, label, instruction manual, or other materials;

(3) Improper use, preservation, storage, management, maintenance, or care;

(4) Continued use of the product without carrying out inspections reasonably required in light of the nature of the product;

(5) Wear and tear or deterioration resulting from ordinary use or aging;

(6) Modification, disassembly, repair, or any other alteration of the product by the User or a third party; or

(7) Any other circumstances not attributable to the Company.

  1. The preceding paragraph shall not exclude or limit the Company’s liability where such liability cannot be excluded or limited under applicable law, including liability arising from product defects, the Company’s willful misconduct or gross negligence, or the Company’s breach of contractual obligations.

  2. If any accident, injury, health issue, or other abnormal condition occurs as a result of the use, consumption, or other utilization of a product, the User shall, as necessary, immediately discontinue such use or consumption and seek appropriate medical attention or take other appropriate measures.

  3. In the circumstances described in the preceding paragraph, the User shall, to the extent reasonably possible, retain the relevant product, any remaining contents, packaging, labels, instructions, purchase records, and other relevant materials and contact the Company so that the cause of the incident may be investigated and an appropriate response may be provided.

Article 5 (Intellectual Property Rights)

All copyrights, trademark rights, and other intellectual property rights relating to product photographs, text, images, videos, designs, and other content provided through the Online Store (hereinafter referred to as “Content”) belong to the Company, the relevant content providers, or other lawful rights holders.

Except as permitted by applicable law, Users may not reproduce, republish, modify, distribute, or otherwise make secondary use of such Content without the permission of the relevant rights holder.

Article 6 (Prohibited Activities)

Users shall not engage in any of the following activities in connection with their use of the Online Store:

(1) Any act that violates applicable laws, regulations, or public order and morals;

(2) Any act related to criminal activity;

(3) Any act that infringes copyrights, trademark rights, or other intellectual property rights contained in or relating to the Online Store;

(4) Any act that damages, disrupts, interferes with, or places an excessive burden on the Company’s servers, networks, or related systems;

(5) Any unauthorized commercial use of information obtained through the Online Store without the permission of the Company or the relevant rights holder;

(6) Any act that may interfere with the Company’s business operations;

(7) Unauthorized access or any attempt to gain unauthorized access;

(8) Improper collection or storage of personal information or other information relating to other Users;

(9) Impersonation of another User;

(10) Applying for membership registration using false information;

(11) Placing an order using false information or another person’s membership credentials;

(12) Fraudulent or unauthorized use of a credit card or other payment method;

(13) Directly or indirectly providing benefits to organized crime groups, anti-social forces, or similar entities in connection with the Company’s services; or

(14) Any other act that the Company reasonably determines to be inappropriate for the proper operation of the Online Store.

Article 7 (Suspension or Interruption of the Online Store)

  1. The Company may suspend or interrupt all or part of the Online Store without prior notice to Users if the Company determines that any of the following circumstances exists:

(1) Maintenance, inspection, or updating of computer systems relating to the Online Store is required;

(2) Provision of the Online Store becomes difficult due to earthquakes, lightning, fires, power outages, natural disasters, or other events of force majeure;

(3) Computers, telecommunications lines, or other equipment cease operating due to accidents or similar events; or

(4) The Company otherwise reasonably determines that continued provision of the Online Store is difficult.

  1. Even if a User or third party suffers loss or damage as a result of the suspension or interruption of the Online Store, the Company shall not be liable to the extent permitted by applicable law, except where such loss or damage results from the Company’s willful misconduct or gross negligence or where the Company is otherwise liable under applicable law.

Article 8 (Restrictions on Use and Cancellation of Registration)

  1. The Company may, without prior notice, restrict a User’s use of all or part of the Online Store or cancel the User’s registration if any of the following applies:

(1) The User violates any provision of these Terms;

(2) It is discovered that any registered information is false;

(3) A credit card or other payment method registered by the User is suspended or becomes unavailable;

(4) The User fails to perform payment or other financial obligations;

(5) The User fails to respond to communications from the Company within a reasonable period;

(6) The User has not used the Online Store for a substantial period since their last use;

(7) The User repeatedly makes returns, cancellations, or similar requests without reasonable grounds in a manner that may interfere with the operation of the Online Store; or

(8) The Company otherwise reasonably determines that continued use of the Online Store by the User is inappropriate.

  1. Even if a User suffers loss or damage as a result of measures taken by the Company under this Article, the Company shall not be liable to the extent permitted by applicable law, except where such loss or damage results from the Company’s willful misconduct or gross negligence or where the Company is otherwise liable under applicable law.

Article 9 (Withdrawal of Membership)

Users may withdraw from membership of the Online Store by completing the withdrawal procedures prescribed by the Company.

Any sales contract, payment obligation, or other rights or obligations that have already arisen under these Terms at the time of withdrawal shall remain valid and enforceable after withdrawal.

Article 10 (Disclaimer of Warranties and Limitation of Liability)

  1. The Company does not warrant that the content, information, functions, or other aspects of the Online Store will at all times be accurate, complete, secure, effective, suitable for any particular purpose of the User, or entirely free from errors, defects, security issues, or other problems.

  2. The Company will make reasonable efforts to provide accurate information regarding product photographs, colors, shapes, sizes, specifications, packaging, and other product representations displayed on the Online Store. However, reasonable differences may arise between such representations and the actual product due to the User’s device, display, or other viewing environment, the date of manufacture, changes in specifications made by the manufacturer, or other circumstances.

  3. To the extent permitted by applicable law, the Company shall not be liable for loss or damage suffered by a User as a result of the use or inability to use the Online Store, communication failures, misconduct by third parties, or other circumstances not attributable to the Company.

  4. If a User suffers loss or damage as a result of the Company’s ordinary negligence in connection with a breach of contract or tort, the Company shall, to the extent permitted by applicable law, be liable only for ordinary and direct damages. The Company shall not be liable for special, indirect, consequential, incidental, or similar damages, even if the Company foresaw or could have foreseen the possibility of such damages.

  5. The preceding paragraph and any other provision of these Terms that excludes or limits the Company’s liability shall not apply where the loss or damage is caused by the Company’s willful misconduct or gross negligence, where the Company is liable for a defective product under applicable law, or where the Company’s liability may not otherwise be excluded or limited under applicable law.

  6. The Company shall not, to the extent permitted by applicable law, be liable for transactions, communications, disputes, or other matters arising between a User and another User or third party in connection with the Online Store, except where such matter is attributable to the Company.

  7. Nothing in this Article shall exclude the Company’s obligations concerning returns, exchanges, refunds, product safety, or other obligations provided for in Article 4, Article 4-2, or elsewhere in these Terms.

Article 11 (Changes to the Services)

  1. Where reasonably necessary, the Company may modify or add to all or part of the content or functions of the Online Store or discontinue provision of the Online Store.

  2. Even if a User suffers loss or damage as a result of such modification, addition, or discontinuation, the Company shall not be liable to the extent permitted by applicable law, except where such loss or damage results from the Company’s willful misconduct or gross negligence or where the Company is otherwise liable under applicable law.

  3. If the Company discontinues the Online Store, the Company shall, to the extent reasonably practicable, notify Users in advance or post an announcement on the Online Store.

Article 12 (Amendments to These Terms)

  1. The Company may amend these Terms where permitted by applicable law or where there is a reasonable need to make such amendment.

  2. When amending these Terms, the Company shall notify Users, through the Online Store or by another appropriate method, of the fact that the Terms will be amended, the contents of the amended Terms, and the effective date of the amendment.

  3. The amended Terms shall take effect from the effective date specified in the relevant notice.

Article 13 (Handling of Personal Information)

The Company shall appropriately handle Users’ personal information obtained through use of the Online Store in accordance with the Privacy Policy posted on the Online Store and all applicable laws and regulations.

Article 14 (Notices and Communications)

  1. Notices and communications between Users and the Company shall be made by methods prescribed by the Company.

  2. Unless the User submits a notice of change in accordance with the procedures separately prescribed by the Company, the Company may regard the contact information currently registered by the User as valid and send notices and communications to such contact information.

  3. Notices sent by email or other electronic means shall be deemed to have reached the User when they have been placed in a state in which they would ordinarily be capable of being received, unless otherwise provided by applicable law.

Article 15 (Prohibition on Assignment of Rights and Obligations)

Users may not assign, transfer, or pledge as security their contractual status relating to the use of the Online Store, or any rights or obligations arising under these Terms, to any third party without the Company’s prior written consent or prior consent given by another method separately approved by the Company.

Article 16 (Governing Law and Jurisdiction)

  1. These Terms and any sales contracts formed through the Online Store shall be governed by and construed in accordance with the laws of Japan.

  2. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to any sales contract formed through the Online Store.

  3. Any dispute arising between the Company and a User in connection with the Online Store or these Terms shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

  4. Notwithstanding the preceding paragraphs, if mandatory laws applicable in the User’s country of residence or otherwise applicable to the relevant transaction grant the User rights to protection under another governing law or to bring proceedings before another court or use another dispute resolution procedure, and such rights cannot lawfully be excluded by contract, such mandatory laws shall prevail.